CAKE Knowledge Base

Using SendGrid & Amp; Line Breaks not working in Plain Text for Email Templates

Updated Jul 12, 2014

The Scenario

An email template is configured for plain text.  When you attempt to send a test all lines are concatenated - but you are certain you have the necessary line breaks in plain text.

Further, you are using SendGrid to send Email.

The Solution

http://www.webtrafficexchange.com/solved-outlook-stripping-newline-character-sendgrid

In a nutshell - If click tracking is enabled on Sendgrid, Sendgrid will automatically convert plain/text email to HTML format. Disable this by logging into the Sendgrid account and going to Account > Global Settings and unchecking "Don't convert plain text email to HTML" check box as shown on the following Sendgrid knowledgebase.

http://support.sendgrid.com/entries/112255-plain-text-emails-converted-to-html

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