CAKE Knowledge Base

Using SendGrid & Amp; Line Breaks not working in Plain Text for Email Templates

Updated Jul 11, 2014

This article will cover the following:

  • The Scenario
  • The Solution

The Scenario

An email template is configured for plain text.  When you attempt to send a test all lines are concatenated - but you are certain you have the necessary line breaks in plain text.

Further, you are using SendGrid to send Email.

The Solution

In a nutshell - If click tracking is enabled on Sendgrid, Sendgrid will automatically convert plain/text email to HTML format. Disable this by logging into the Sendgrid account and going to Account > Global Settings and unchecking "Don't convert plain text email to HTML" check box as shown on the following Sendgrid knowledgebase.


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