Security Logout Settings

Updated Feb 14, 2020

This article will cover the following:

  • Where to set your Security Logout Settings
  • Admin Portal Session Timeout
  • Call Center Portal Timeout

Where to set your Security Logout Settings

Select your main Setup tab > Settings > Global Settings.  Scroll down to the bottom and you will see a section titled Security Settings.

Admin Portal Session Timeout

Admin Portal Session Timeout

When a user is inactive in the Admin portal for the time indicated (in minutes), the user will automatically be signed out.  If you don't want to leverage the session timeout feature, simply leave the field empty

Call Center Portal Session Timeout

Call Center Portal Session Timeout

When a user is inactive in the Call Center portal for the time indicated (in minutes), the user will automatically be signed out.  If you don't want to leverage the session timeout feature, simply leave the field empty.

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